- Return Eligibility: Navyatha Store offers a hassle-free return policy. Customers may return items within 30 days of delivery if they are not satisfied with their purchase for any reason. To be eligible for a return, items must be unused, unworn, and in their original condition with tags attached.
- Initiating a Return: To initiate a return, customers must contact Navyatha Store's customer service team within 30 days of receiving their order. Customers can reach out via email at ----- or by phone at ----. A return authorization will be provided along with instructions on how to proceed with the return.
- Return Process: Once the return authorization is issued, customers can package the item securely and ship it back to Navyatha Store using a trackable shipping method. Customers are responsible for the return shipping costs unless the return is due to a damaged or defective item.
- Refund Processing: Upon receiving the returned item, Navyatha Store will inspect it to ensure that it meets the return eligibility criteria. If the return is approved, a refund will be processed to the original method of payment within 7-10 business days. Please note that shipping charges are non-refundable.
- Damaged or Defective Items: If customers receive a damaged or defective item, they must notify Navyatha Store within 48 hours of receiving the order. Navyatha Store will arrange for a replacement or refund as appropriate, including covering the return shipping costs.
- Exchanges: Navyatha Store currently does not offer direct exchanges. If customers wish to exchange an item for a different size, color, or style, they can return the original item for a refund and place a new order for the desired item.
- Return Address: The return address for Navyatha Store is -----, which will be provided along with the return authorization.
- Customer Responsibility: Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit. Navyatha Store is not liable for any damage or loss that occurs during the return shipping process.
- Policy Updates: Navyatha Store reserves the right to update or modify this return and refund policy at any time without prior notice. Customers are advised to review the policy periodically for any changes.
By making a purchase from Navyatha Store, customers agree to abide by this return and refund policy. If you have any questions or concerns regarding returns or refunds, please contact our customer service team for assistance.